Support
Help without the runaround.
Choose the issue below or email us. Billing and cancellation requests are prioritized.
Product support
Login, access, workspace, or feature help.
02Billing support
Receipts, duplicate charges, refunds, and plan questions.
03Cancellation
Request cancellation if the online billing control is unavailable.
Common questions
Quick answers.
How do I cancel a subscription?+
Open Billing in the product you subscribed to and choose Manage subscription, then Cancel. You may also use the manage-subscription link provided with your Stripe billing email. Cancellation is online and takes effect at the end of the current paid period unless stated otherwise.
Will I lose access immediately after canceling?+
Normally, no. Canceling stops the next renewal and access continues through the end of the period already paid for. If a refund is issued with immediate cancellation, access may end sooner.
Where can I find my receipt?+
Stripe emails a receipt to the address used at checkout. Check spam or junk folders, then contact support if you need another copy.
Can I get a refund?+
Digital purchases are generally final after access or processing has been used. We correct duplicate, unauthorized, or erroneous charges and honor any refund rights required by law. Review the Subscription & Cancellation Policy for details.
What should I include in a product-support request?+
Include the app name, account email, what you expected, what happened, and any non-sensitive screenshot or error message. Never email passwords or full payment-card details.
Still need help?
support@fogandironlabs.com
We aim to acknowledge support requests within two business days.